Acceptable Use Policy

Last Updated: August 11, 2026

PicToVideo ("Platform," "we," "us") is committed to providing a safe, legal, and responsible AI content generation service. This Acceptable Use Policy ("Policy") applies to all content generated, published, distributed, or stored through the Platform, and sets forth our content standards, moderation mechanisms, reporting processes, and enforcement measures. All users of the Platform must comply with this Policy.

1. Scope

This Policy applies to all of the following content forms:

Text: AI-generated text, prompts, and instructions.
Images: AI-generated or edited images and illustrations.
Audio/Video: AI-synthesized voice, music, and video.
User Input (Prompt): Prompts and instructions submitted by users.

2. Content Standards and Prohibited Categories

The Platform explicitly prohibits generating the following six categories of content:

Pornographic / NSFW Content.
Violence / Gore.
Hate Speech.
Child Unsafe Content (CSAM).
Deepfakes / Impersonation (Deepfake).
Copyright / Trademark Infringement.

2.1 Absolute Prohibition — Zero Tolerance

The following content will be acted upon immediately upon discovery, and we reserve the right to report it to the relevant authorities:

Child sexual exploitation content (CSAM) or any sexual content involving minors.
Content promoting or facilitating terrorism, extremism, and mass violence.
Technical guidance for manufacturing weapons of mass destruction.
Content inciting genocide or ethnic hatred.
Non-consensual deepfake sexual content targeting real individuals.

2.2 General Prohibited Conduct

Generating or spreading disinformation or rumors.
Impersonating real individuals, brands, or organizations.
Infringing on intellectual property, portrait rights, or privacy.
Deceiving users with AI content by claiming it is human-created.
Mass-generating spam or fraudulent content.
Using jailbreak prompts to bypass platform safety mechanisms.

3. Content Moderation

The Platform employs a multi-layered moderation system: "Automated Moderation + Human Review + Periodic Audits."

3.1 Automated Moderation (Real-time)

All requests and generated content are scanned in real time by safety filters.

Input filtering: Keyword, semantic, and intent recognition for prompts.
Output filtering: Real-time safety assessment of generated content.
Usage pattern analysis: Monitoring abnormal API call behavior.
Safety model used: Waffo Moderation API (Content Moderation service).

3.2 Human Review

Auto-flagged content enters a human review queue.
User-reported content is manually reviewed by the Trust & Safety team.
Reviewers must complete content safety training and sign confidentiality agreements.

3.3 Content Severity Classification

Level	Description	Moderation	Action
L1 Critical	Child safety, terrorism	Auto-block + Human confirm	Immediate ban + Report
L2 High Risk	Severe violation	Auto-flag + Priority review	Takedown + Account suspension
L3 Medium Risk	General violation	Human review	Warning + Removal
L4 Low Risk	Minor violation	Report-triggered	Warning + Request edit

4. Reporting Mechanism

4.1 Reportable Situations

Content or behavior that violates this Policy's content standards.
Severe violations involving child safety, terrorism, etc.
AI impersonation or infringement of one's own rights.

4.2 Reporting Principles

Confidentiality: Reporter identity is kept strictly confidential.
Neutrality: All reports are reviewed independently and objectively.
Anti-abuse: Malicious or false reports will be logged and addressed.

5. Reporting Channels

Dedicated reporting email: report@pictovideo.onl
Customer support email: support@pictovideo.onl

When submitting a report, please provide: the URL or screenshot of the violating content, a description of the violation type, and your contact information (so we can provide feedback on the outcome).

6. Response Times

Violation Type	Initial Response	Resolution
L1 Critical	Within 2 hours	Within 24 hours
L2 High Risk	Within 24 hours	3 business days
L3 Medium Risk	3 business days	7 business days
L4 Low Risk	5 business days	15 business days

If an extension is needed, we will proactively notify the reporter with an explanation.

Process: Report received (auto-acknowledged) → Initial classification (L1–L4) → Content review (automated + human) → Decision → Enforcement → Result notification.

7. Enforcement Measures

Action	Measure	Applicable Situation
1. Content Warning	Written warning, request deletion or edit	First minor violation
2. Content Takedown	Remove violating content	Confirmed L3–L4
3. Feature Restriction	Reduce quota or model access	Repeated minor or single L3
4. Account Suspension	Temporary suspension pending review	L2 or cumulative violations
5. Permanent Ban	Permanently terminate access	L1 or repeated L2
6. Legal Action	Report to law enforcement, cooperate with investigation	Suspected illegal L1

8. Appeals

If you disagree with an enforcement decision, you may submit an appeal within 7 days of receiving the notification:

Appeals email: appeal@pictovideo.onl
Processing time: Review completed within 10 business days.
Review method: Conducted by an independent reviewer who did not participate in the initial decision.

9. Transparency and Policy Changes

We regularly evaluate and optimize the accuracy of our content moderation system.
Major policy changes will be announced on the Platform at least 15 days in advance.
Continued use of the Platform after changes constitutes acceptance of the updated Policy.

10. Contact Us

Content Safety: safety@pictovideo.onl
Reporting: report@pictovideo.onl
Appeals: appeal@pictovideo.onl
Customer Support: support@pictovideo.onl